Fold-A-Goal FAQ: Frequently Asked Questions
Q: I have a question about a product. How and when may I contact Fold-A-Goal?
A: Fold-A-Goal's business hours are 7:00 am to 3:30 pm (Pacific Time) from Monday to Friday. You may call us at 800-542-4625, or e-mail us at firstname.lastname@example.org. Visit our Contact Us page for more methods of contact.
Q: Where is Fold-A-Goal headquartered?
A: The Fold-A-Goal brick-and-mortar shop and offices are located in Los Angeles, California. All of our products ship factory-direct from L.A.
Q: Do you only sell soccer goals?
A: While our bestselling items are the portable soccer goals that we're famous for, Fold-A-Goal is also proud to offer a full range of soccer equipment, or as we put it "Everything you need for soccer!" We also carry goals and other equipment for futsal, lacrosse, football, rugby, and sand soccer.
Q: What sets Fold-A-Goal apart from other soccer equipment retailers?
A: Fold-A-Goal was founded more than 40 years ago and was built on the idea of helping others. We are deeply knowledgeable about our business, our customers' needs, and the products we sell. In all our decades of business we have remained committed to friendly, helpful, and prompt customer service, along with a no-questions-asked full refund guarantee and 5-year warranty on all of our soccer goals.
In addition, our products are made from the best materials and are designed to be durable and long-lasting. We are able to sell our products at competitive factory-direct prices and offer fast shipping. You can read more about our small business model and values here.
Q: What should I know about Fold-A-Goal's shipping?
A: Fold-A-Goal ships your purchase directly from our factory and, for 99% of orders, on the same day that you place the order. If your order is being shipped to the southern California area, you can receive your shipment the very next day.
Q: Will Fold-A-Goal ship my soccer net or equipment directly to the field?
A: Yes, we are able to deliver directly to your soccer field. If you choose this option, you will coordinate a convenient drop off time with the trucking company, at which time you will be able to inspect the merchandise on-site.
Q: How do I initiate a return or exchange?
A: Fold-A-Goal's return and exchange process is very easy. Simply ship the item to us, and include either a copy of the packing slip or a letter referencing the following:
It also never hurts to contact us ahead of time and let us know you're sending in a return.
Q: What should I do if I have trouble assembling or dismantling my soccer goal?
A: You can find assembly instructions for our soccer goals on our website here. Please remember that goals must always be anchored. If you have further questions about assembly or disassembly, please call us during our business hours.
Q: Do you have a catalog of your products?
Q: I have another question. What should I do?
A: Give us a call during our weekday business hours (M-F 7:00 am - 3:30 pm Pacific Time) at 800-542-4625 and we will be happy to answer all your questions!